Announcment regarding shift-Key Color Wear

If you're having problems with the hardware of a DM41X or DM42, post about them here.
Post Reply
rprosperi
Posts: 632
Joined: Mon Apr 24, 2017 5:48 pm
Location: New York

Announcment regarding shift-Key Color Wear

Post by rprosperi » Sun Feb 02, 2020 11:27 pm

Michael has asked me to make this announcement:

We have discovered that it appears there is a quality problem with shift-key painting that needs to be addressed ASAP for both DM42 and DM41X models. Note that it appears the problem is limited to the Yellow shift-keys and the Blue (on the 41X) are not affected.

In the case of the DM42, sales have temporarily been halted, and new units will be made available again in a couple months. The handful of customers that received a DM42 with this issue should contact Michael by email in about a month.

In the case of the DM41X, all BETA units have been produced and received by SwissMicros and while it's possible that all of the BETA units have this problem (it appears many, but not all, do) we cannot delay the BETA program for a possible cosmetic issue. Once the DM42 solution is confirmed, we will explore similar options for future DM41X production.

Thanks for your patience with this and SwissMicros appreciates your early and candid feedback. While finding an issue like this is certainly a goal of the BETA program, it is disappointing for everyone and we apologize for any inconvenience.

Please continue your BETA testing and reporting any problems you encounter.
--bob p

DM42: β00071 & 00282, DM41X: β00071, DM10L: 071/100

User avatar
akaTB
Posts: 360
Joined: Tue May 02, 2017 11:56 am
Location: Milan, Italy

Re: Announcment regarding shift-Key Color Wear

Post by akaTB » Mon Feb 03, 2020 10:23 am

Greetings,
    Massimo

-+×÷ left is right and right is wrong :twisted: Casted in gold

Dave Britten
Posts: 76
Joined: Wed Jun 14, 2017 7:27 pm

Re: Announcment regarding shift-Key Color Wear

Post by Dave Britten » Mon Feb 03, 2020 2:48 pm

My late-2017 DM42 is totally fine as far as the shift key is concerned, but "EXIT" and the down arrow are definitely showing quite a bit of wear.

rprosperi
Posts: 632
Joined: Mon Apr 24, 2017 5:48 pm
Location: New York

Re: Announcment regarding shift-Key Color Wear

Post by rprosperi » Mon Feb 03, 2020 4:34 pm

Re: DM42 Shift-key wear:

Sorry, the above message may be misleading. Very recent DM42s had the improved DM41X-style keyboard with the softer and generally more consistent key-click, and these machines also had painted (rather than solid yellow) shift keys. This only pertains to DM42 units purchased in the last few weeks, and only a handful are affected; this does not apply to earlier machines. As noted, if you have one of these, please contact Micheal by email around the end of February.
--bob p

DM42: β00071 & 00282, DM41X: β00071, DM10L: 071/100

Dave Britten
Posts: 76
Joined: Wed Jun 14, 2017 7:27 pm

Re: Announcment regarding shift-Key Color Wear

Post by Dave Britten » Mon Feb 03, 2020 5:01 pm

Ooh, improved keyboard feel? That instantly makes me more interested in the 41X...

User avatar
Walter
Posts: 1239
Joined: Tue May 02, 2017 9:13 am
Location: Close to FRA, Germany

Re: Announcment regarding shift-Key Color Wear

Post by Walter » Mon Feb 03, 2020 5:44 pm

Dave Britten wrote:
Mon Feb 03, 2020 5:01 pm
Ooh, improved keyboard feel? That instantly makes me more interested in the 41X...
You can get it withe the DM42 as well.
DM42 SN: 00041 --- Follower of Platon.

HP-35, HP-45, ..., HP-50, WP 34S, WP 31S, DM16L

Dave Britten
Posts: 76
Joined: Wed Jun 14, 2017 7:27 pm

Re: Announcment regarding shift-Key Color Wear

Post by Dave Britten » Mon Feb 03, 2020 6:02 pm

Walter wrote:
Mon Feb 03, 2020 5:44 pm
Dave Britten wrote:
Mon Feb 03, 2020 5:01 pm
Ooh, improved keyboard feel? That instantly makes me more interested in the 41X...
You can get it withe the DM42 as well.
I would definitely be willing to consider buying a second DM42 if I end up impressed enough with the 41X keyboard improvements. The one I've got now, I love everything but the keyboard.

jthole
Posts: 78
Joined: Mon Nov 27, 2017 7:46 pm
Location: Netherlands

Re: Announcment regarding shift-Key Color Wear

Post by jthole » Mon Feb 03, 2020 6:53 pm

I don't have a DM42 to compare, but I was positively surprised by the DM41X keyboard. The key feel is better than my DM15L, and equal to my DM41L.

Dave Britten
Posts: 76
Joined: Wed Jun 14, 2017 7:27 pm

Re: Announcment regarding shift-Key Color Wear

Post by Dave Britten » Mon Feb 03, 2020 9:33 pm

jthole wrote:
Mon Feb 03, 2020 6:53 pm
I don't have a DM42 to compare, but I was positively surprised by the DM41X keyboard. The key feel is better than my DM15L, and equal to my DM41L.
That's great to hear. I have a DM41L and DM16L that I bought around 2015 or 2016, and while they certainly don't compare to a real Voyager, I find them perfectly acceptable.

Post Reply