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DM41L - Function and Alpha Keys

Posted: Mon Oct 04, 2021 10:19 pm
by Gnimelf
Hi - Not sure if this is how to request support. Anyway both the yellow "Function" and Blue "Alpha" keys on my new DM41L are loosing their color and marking. Can you replace these keys.

Also the the "Z" on the "Zero" key is coming off as well.

s/n of my unit is 01109

thx Bill

Re: DM41L - Function and Alpha Keys

Posted: Mon Oct 04, 2021 10:55 pm
by Walter
Gnimelf wrote:
Mon Oct 04, 2021 10:19 pm
Also the the "Z" on the "Zero" key is coming off as well.
Are you kidding?

Re: DM41L - Function and Alpha Keys

Posted: Tue Oct 05, 2021 1:17 am
by rprosperi
Walter wrote:
Mon Oct 04, 2021 10:55 pm
Gnimelf wrote:
Mon Oct 04, 2021 10:19 pm
Also the the "Z" on the "Zero" key is coming off as well.
Are you kidding?
On the 41L, the alpha character "Z" (in blue) happens to fall on the [0] key. Initially I thought it was a joke as well...

Re: DM41L - Function and Alpha Keys

Posted: Tue Oct 05, 2021 3:27 am
by Gnimelf
Ha! Good catch, didn’t even think of it that way!

Re: DM41L - Function and Alpha Keys

Posted: Wed Oct 13, 2021 6:58 pm
by Gnimelf
The alpha key continue to disappear - initially started on the bottom row and now kinda everywhere. Is this unique? Common to all SM Voyager Series? Does it impact their DM42 and DM41X units?

Re: DM41L - Function and Alpha Keys

Posted: Wed Oct 13, 2021 8:54 pm
by akaTB
Gnimelf wrote:
Wed Oct 13, 2021 6:58 pm
The alpha key continue to disappear - initially started on the bottom row and now kinda everywhere. Is this unique? Common to all SM Voyager Series? Does it impact their DM42 and DM41X units?
No, not common.
Wait for SM's answer and ask for replacement.