Shipments and Tracking

General discussion about calculators, SwissMicros or otherwise
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Walter
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Joined: Tue May 02, 2017 11:13 am
Location: Close to FRA, Germany

Shipments and Tracking

Post by Walter »

Just learned in another thread (viewtopic.php?p=21442#p21442) that SM is doing gymnastics to let all its shipments have a tracking number, resulting in slower delivery. AFAIK, tracking numbers were requested by customers in the USA due to some shortcomings of their postal system. In Europe, OTOH, delivery was (and is) flawless so far. I hardly understand why all shipments shall go from Switzerland to the Netherlands now and be distributed then although such tracking numbers don't carry any significant benefit here but just slow down delivery. How about applying that detour for overseas shipping only?

Edited to correct an error in a foreign language.
Last edited by Walter on Thu Aug 26, 2021 7:29 pm, edited 1 time in total.
DM42 SN: 00041 β
WP 43S running on this device

HP-35, HP-45, ..., HP-35S; WP 34S & WP 31S for obvious reasons; DM16L
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giubin
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Location: Italy

Re: Shipments and Tracking

Post by giubin »

I really order a lot online. From all over the world. From Europe, with DHL, Gls, with very fast delivery. Probably this couriers don’t serve Switzerland? I can’t understand the problem. I only know that waiting 13 days, and the package is still far away, is near Milan while I’m in south of Italy, for an order of 356 CHF, is not nice. don't get me wrong, I love this company, the product… if they make the 50g replica, I place an instant order :D these are just opinions and suggestions to improve things.
SwissMicros DM42
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ratwolf
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Re: Shipments and Tracking

Post by ratwolf »

The tracking link provided by SM is not really helpful. But here you can find nearly all :-)

https://parcelsapp.com/de/tracking. Just enter your tracking number.

Somehow they switched from Swiss Post to Spring Global Mail operated by PostNL Netherlands, as you can identify by the last 2 digit of the tracking number "NL". My actual order: Aarau (Spring Global Mail CH) --> NL (guess Amsterdam) --> Germany ... 5 days in transit right now :-(

With Swiss Post it was simply in your mailbox 3-4 days after shipment note. Now the same shipping fee (14 CHF) is charged...
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chr yoko
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Re: Shipments and Tracking

Post by chr yoko »

For EU (and UK i guess) customers :
Can these actual logistic issues may be due to the new VAT rules for anything entering the EU ?
Since July 1st, VAT must be paid at the customer country level if i understand well the situation :
- Is the VAT included into the paid price to SM ?
- Do we have to pay the VAT to the forwarder + its fees ?
DM41L SN01063 - DM42 SN05658 - DM15L SN20438 - DM41X SN00173
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ratwolf
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Re: Shipments and Tracking

Post by ratwolf »

viewtopic.php?p=21442#p21442

Expected communication before services are changed!
fkrenn
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Joined: Wed Sep 08, 2021 2:37 pm

Re: Shipments and Tracking

Post by fkrenn »

chr yoko wrote:
Fri Aug 27, 2021 11:45 am
For EU (and UK i guess) customers :
Can these actual logistic issues may be due to the new VAT rules for anything entering the EU ?
Since July 1st, VAT must be paid at the customer country level if i understand well the situation :
- Is the VAT included into the paid price to SM ?
- Do we have to pay the VAT to the forwarder + its fees ?
Yes, it is the want for VAT.
Received my DM42 (great tool !), Austrian Postal Service is also opening the hand, and the 20% VAT is to be paid. I checked it, it is not customs, but VAT.

Cheers !

Florian
-------
HP-48SX, HP-30B, HP-50g, HP-35S -> DM42
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ratwolf
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Re: Shipments and Tracking

Post by ratwolf »

Received my DM41x ordered on 16.08.2021 on 02.09.2021. (Actually shipped on 21.08.2021 by SM)
No VAT requested so far for shipment to Germany
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