If you're having problems with the hardware of a DM41X or DM42, post about them here.
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I had recently order a DM42 but unfortunately, right out of the box, it refuses to turn on. What I've done so far: changed the battery just in case, pressed and held every combination of on and reset possible, also checked that the screen is plugged in inside. No good. Discouragingly, two emails to support, and neither have received responses either.