DM42 Fasteners

If you're having problems with the hardware of a DM41X or DM42, post about them here.
carnitashredder
Posts: 5
Joined: Thu Jan 21, 2021 11:36 pm

DM42 Fasteners

Post by carnitashredder »

My DM42 shipped without fasteners to secure the backplate. Can someone tell me the faster type and size?
toml_12953
Posts: 795
Joined: Wed May 03, 2017 7:46 pm
Location: Malone, NY USA

Re: DM42 Fasteners

Post by toml_12953 »

carnitashredder wrote:
Fri Jan 22, 2021 11:01 pm
My DM42 shipped without fasteners to secure the backplate. Can someone tell me the faster type and size?
You mean the two screws? That's odd! Contact SwissMicros. I'm sure they would make it right.
Tom L

Some people call me inept but I'm as ept as anybody!
DM10L SN: 059/100
DM41X SN: 00023 (Beta)
DM41X SN: 00506 (Shipping)
DM42 SN: 00025 (Beta)
DM42 SN: 00221 (Shipping)
WP43 SN: 00025 (Prototype)
carnitashredder
Posts: 5
Joined: Thu Jan 21, 2021 11:36 pm

Re: DM42 Fasteners

Post by carnitashredder »

I sent an email and SM is sending replacement screws.

It would be easier if I was simply provided the screw size as requested and I could get the screws at a local hardware store.

However, I appreciate the customer service and look forward to using my DM42 without being extra careful. :)
toml_12953
Posts: 795
Joined: Wed May 03, 2017 7:46 pm
Location: Malone, NY USA

Re: DM42 Fasteners

Post by toml_12953 »

carnitashredder wrote:
Thu Jan 28, 2021 4:59 am
I sent an email and SM is sending replacement screws.

It would be easier if I was simply provided the screw size as requested and I could get the screws at a local hardware store.

However, I appreciate the customer service and look forward to using my DM42 without being extra careful. :)
Maybe once you get them, you could tell us what size they are just in case we lose one!
Tom L

Some people call me inept but I'm as ept as anybody!
DM10L SN: 059/100
DM41X SN: 00023 (Beta)
DM41X SN: 00506 (Shipping)
DM42 SN: 00025 (Beta)
DM42 SN: 00221 (Shipping)
WP43 SN: 00025 (Prototype)
H2X
Posts: 885
Joined: Tue Apr 25, 2017 8:00 am
Location: Norðvegr
Contact:

Re: DM42 Fasteners

Post by H2X »

toml_12953 wrote:
Thu Jan 28, 2021 6:37 pm
Maybe once you get them, you could tell us what size they are just in case we lose one!
I suspect they're not very much different from the ones you have not lost yet ;)
Last edited by H2X on Thu Jan 28, 2021 8:42 pm, edited 1 time in total.
What is the metric tensor in imperial units?
fs5qc
Posts: 26
Joined: Thu Jan 07, 2021 2:34 pm

Re: DM42 Fasteners

Post by fs5qc »

To what email you have send them your email I tried to contact them by email but I got no answer
carnitashredder wrote:
Thu Jan 28, 2021 4:59 am
I sent an email and SM is sending replacement screws.

It would be easier if I was simply provided the screw size as requested and I could get the screws at a local hardware store.

However, I appreciate the customer service and look forward to using my DM42 without being extra careful. :)
toml_12953
Posts: 795
Joined: Wed May 03, 2017 7:46 pm
Location: Malone, NY USA

Re: DM42 Fasteners

Post by toml_12953 »

H2X wrote:
Thu Jan 28, 2021 6:45 pm
toml_12953 wrote:
Thu Jan 28, 2021 6:37 pm
Maybe once you get them, you could tell us what size they are just in case we lose one!
I suspect they're not very much different from the ones you have not lost yet ;)
If I take one out to measure it, it will drop from my hand and go straight down a heating grate! :lol:

Besides, my measurement skills suck! With lumber, I measure twice, cut once, yell a bunch of curse words, buy a new piece of lumber and repeat. :o
Tom L

Some people call me inept but I'm as ept as anybody!
DM10L SN: 059/100
DM41X SN: 00023 (Beta)
DM41X SN: 00506 (Shipping)
DM42 SN: 00025 (Beta)
DM42 SN: 00221 (Shipping)
WP43 SN: 00025 (Prototype)
carnitashredder
Posts: 5
Joined: Thu Jan 21, 2021 11:36 pm

Re: DM42 Fasteners

Post by carnitashredder »

fs5qc wrote:
Thu Jan 28, 2021 8:16 pm
To what email you have send them your email I tried to contact them by email but I got no answer
carnitashredder wrote:
Thu Jan 28, 2021 4:59 am
I sent an email and SM is sending replacement screws.

It would be easier if I was simply provided the screw size as requested and I could get the screws at a local hardware store.

However, I appreciate the customer service and look forward to using my DM42 without being extra careful. :)
They have two support emails depending on your needs. I have copied them below from the SM website:

support@swissmicros.com
orders@swissmicros.com

I live in the US so I had to be mindful of the time difference.
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Jaymos
Posts: 1633
Joined: Sun Nov 04, 2018 7:03 pm
Location: Cape Town

Re: DM42 Fasteners

Post by Jaymos »

toml_12953 wrote:
Thu Jan 28, 2021 6:37 pm
carnitashredder wrote:
Thu Jan 28, 2021 4:59 am
I sent an email and SM is sending replacement screws.

It would be easier if I was simply provided the screw size as requested and I could get the screws at a local hardware store.

However, I appreciate the customer service and look forward to using my DM42 without being extra careful. :)
Maybe once you get them, you could tell us what size they are just in case we lose one!
A quick measurement, to within +/- 50 % :mrgreen: (that means don't blame me if it doesn't fit):
.
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Jaco Mostert
Elec Eng, South Africa
https://47calc.com C47 (s/n 03818 & 06199), WP43 (0015). In box: HP42S, HP32Sii, WP34S&C, HP28C, HP35s, EL-506P, EL-W506, PB700; ex: FX702P, 11C, HP67 & HP85; iOS: 42s Byron, Free42+, WP31S/34S, HCalc.
carnitashredder
Posts: 5
Joined: Thu Jan 21, 2021 11:36 pm

Re: DM42 Fasteners

Post by carnitashredder »

Awesome! Thanks for posting. I'll go with M2.5 x 0.45 thread and 6 mm in length.
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