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DM42 screen has broken

Posted: Thu Jul 16, 2020 6:58 pm
by keithdalby
Good evening,

I'm a little upset. Today, as I lifted my calculator out of its case, the screen came off. As it did, I instinctively grabbed for it, and in doing so the ribbon cable completely ripped.
Annotation 2020-07-16 195501.jpg
Annotation 2020-07-16 195501.jpg (192.67 KiB) Viewed 561 times
I've emailed Michael, so hopefully I'll be able to get hold of a replacement, but I am a little upset about it, obviously. Not sure why I'm sharing here, maybe just for sympathy.

Re: DM42 screen has broken

Posted: Thu Jul 16, 2020 6:59 pm
by keithdalby
You can see the crack across the inside of the screen, where it fell on the floor after coming completely away. Even if I could somehow repair the ribbon cable (which I am not sure is possible), the screen looks damaged now anyway. Such a shame.

Re: DM42 screen has broken

Posted: Fri Jul 17, 2020 4:42 pm
by keithdalby
Just had a reply from Michael, and he's sending me a replacement screen and adhesive. Once again, Swiss Micros customer service is the best I've ever experienced.

Still saving up for a DM42L (I can dream). Maybe I'll end up buying a DM41X if the savings reaches that level before the DM42L exists

Re: DM42 screen has broken

Posted: Fri Jul 17, 2020 5:24 pm
by HPMike
Wow, that's scary. :o I'll be more careful when handling mine, although where it currently resides there is a soft padded carpet for it to fall on. Is the ribbon connector part of the screen assembly ? I've had problems with the keyboard faceplate separating from the calculator body on my DM15L, and Michael did send me a replacement for that.

Re: DM42 screen has broken

Posted: Fri Jul 17, 2020 6:35 pm
by akaTB
keithdalby wrote:
Fri Jul 17, 2020 4:42 pm
Swiss Micros customer service is the best I've ever experienced.
True. Glad for you.
keithdalby wrote:
Fri Jul 17, 2020 4:42 pm
Still saving up for a DM42L (I can dream).
Yes, you can. ;)
keithdalby wrote:
Fri Jul 17, 2020 4:42 pm
Maybe I'll end up buying a DM41X if the savings reaches that level before the DM42L exists
I bet you will. :mrgreen: