DM15L keyboard faceplate is separating

Discussion of hardware issues related to the DM1x/DM41. Please ensure that you specifiy whether the issue is related to a credit card size unit or a "Voyager" unit (DM1xL/DM41L).
mezoganet
Posts: 36
Joined: Tue Jan 22, 2019 12:54 pm
Location: Tours, France

Re: DM15L keyboard faceplate is separating

Post by mezoganet » Sat Feb 23, 2019 7:55 pm

(Sorry, can't send picture, don't know how to do, but there is on left bottom side 1/2mm space between board and bezel - around 'On' Key)

So do I have to accept that this is not a problem, maybe a feature ?

My DM41L, first bezel and second (replacement) bezel have the same issue.

Sorry for discussing about angel's sex :( but for me it's important to have a nice calc.

Once again, no issue with my DM42L.

For those happy DMxL users, please accept to understand some (not all) other customers can say.

I will discuss that with Michael next week.
HP33E, HP34C, HP41C, HP16C, HP28S, HP42S, HP48S, HP12C, HP35S, DM42 and HP3000 @ work during 18 yrs as IT Mgr

keithdalby
Posts: 520
Joined: Mon Apr 24, 2017 6:38 pm

Re: DM15L keyboard faceplate is separating

Post by keithdalby » Sat Feb 23, 2019 9:32 pm

mezoganet wrote:
Sat Feb 23, 2019 7:55 pm
I will discuss that with Michael next week.
What a sterling idea.

mezoganet
Posts: 36
Joined: Tue Jan 22, 2019 12:54 pm
Location: Tours, France

Re: DM15L keyboard faceplate is separating

Post by mezoganet » Wed Mar 06, 2019 8:54 pm

mezoganet wrote:
Sat Feb 23, 2019 7:55 pm

... I will discuss that with Michael next week ...
Hello All,

Coming back to my previous DM41L issue with unglued bezel.

I did not have time to ask Michael to find a solution : he proposed me last Tuesday (back from holidays on Monday !) to send me another bezel OR to replace my DM41L. I prefered a replacement and I received today a new DM41L, much better than the 1st one.

So, you know what ? I am a really happy customer and I thank Michael here for being more than proactive !

This had to be said.

End of the story.

Patrick
HP33E, HP34C, HP41C, HP16C, HP28S, HP42S, HP48S, HP12C, HP35S, DM42 and HP3000 @ work during 18 yrs as IT Mgr

michel_b
Posts: 24
Joined: Wed Jan 30, 2019 9:07 pm

Re: DM15L keyboard faceplate is separating

Post by michel_b » Wed Mar 13, 2019 8:42 am

I had a DM41L which front bezel unsticked... So Michael sent me a replacement bezel.

I had some little trouble with the DM41L so Michael proposed to exchange it. I sent it back and asked if I rather could have a DM15L as a replacement.

I received a brand new DM15L... which front bezel unsticked immediately.

I tried to affix double-sided tape to make it stick, but I couldn't cut it properly for the keys holes so I spoiled my bezel.

So Michael sent me a replacement bezel... That doesn't stick any better.

I'm getting kinda desperate :oops:

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